AscenTel™ Voice Application Suite for Retail/Manufacturing
Ascent Computing Group combines its seven-year track record of developing and delivering business applications with its expertise in speech applications to enable the Healthcare industry to deliver enterprise and Internet data to customers and mobile employees simply by using voice. 

Ascent’s AscenTel™ voice application server and a Retail/Manufacturing Suite of speech enabled applications provide retail outlets an opportunity to provide customers a convenient shopping experience, improve consumer satisfaction, differentiate themselves from other competitors and establish their brand name by providing enhanced services. With enhanced natural language user interface provided with AscenTel™, users are more than happy to access the application reducing costly agent time. 

Other application suites in addition to Healthcare are Energy, Financial/Insurance and Manufacturing/Retail. All AscenTel™ voice application suites work within a framework of reusable components that help easier customization, extend system functionality for specific requirements and lower implementation cost for clients. 

AscenTel™ Retail Suite
 - Store Locator
 - Product Finder
 - Product Shopper
 - Alerts and Notification
 - Product Promotion
 - Customer Retention
 - Troubleshooting

Retail Application Suite Summary
AscenTel™ Version 1.0

Store Locator: The retail stores can provide toll free numbers for customers to find out the locations of various outlets of the store in different cities and states. The customer can simply say the name of the state and city without having to use touch tone buttons. The AscenTel™ Server answers the customers request by fetching the required information from the central database of store location information. The customer can access this information from anywhere, anytime and from any phone just by talking naturally.
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Product Finder: Customers who are looking to buy a particular product from the nearest retail store can simply dial in the client’s toll free number. The customer can either directly say the product name or can select from a list of product categories. The customer can choose the desired product category and sub category to find the product he is looking for. On choosing the required product a list of retail stores where the product is available is spoken back to the customer. Other features available with this application include getting store address, store directions and also be able to connect to the store directly.
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Product Shopper: Customers can have the complete shopping experience over the telephone with this application. Customers can browse through the product categories and find the desired product and hear about the product information and its specifications. The customer can then add the product to the shopping cart and continue shopping or check out. The customer will be required to securely log in with a password, in order to access his credit card information from his profile. On placing the order the customer will get an email confirmation with the order details and order number so that the customer can check the status of the order.
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Alerts and Notification: Using AscenTel™’s outbound calling facility, Customers are alerted through a phone call when the product they have ordered has been shipped or the product which was on back order has arrived in the store. 
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Product Promotion: Retailers can promote their new products through a telephone campaign using AscenTel™’s outbound calling facility. Automated calls can be made to customers to be informed of the new products which are on special sale at the retail stores.
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Customer Retention: Using the outbound call feature, scheduled calls can be made to regular customers informing them of new schemes, discounts on product offerings etc. Providing such value added services will help in retaining existing customers.
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Troubleshooting: The customers can find out the basic information on the troubleshooting when a particular product is not operating. The retail store and the supplier can save valuable agent time, by making the basic troubleshooting information available on the phone through AscenTel™. Customers can select the product and get this information simply by talking. 
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Other AscenTel™ Application Suites
 - Energy
 - Financial/Insurance
 - Healthcare

Corporate Headquarters
Ascent Computing Group Inc.
199 Main Street, Suite 314
White Plains, NY 10601

Phone 914-997-8500
Fax 914-686-4666

Email: solutions@ascent-inc.com
Web: www.ascent-inc.com