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AscenTel™ Voice Application Suite for the Insurance Industry
Ascent Computing Group combines its seven-year track record of developing and delivering business applications with its expertise in speech applications to enable the Insurance industry to deliver enterprise and Internet data to customers and mobile employees simply by using voice.
Ascent’s AscenTel™ voice application server and the Insurance Suite of speech enabled applications provide consumers and businesses the means to improve customer satisfaction and staff efficiency while significantly reducing costs.
Other application suites in addition to Insurance are Energy & Utility are Healthcare, and Manufacturing/Retail. All AscenTel™ voice application suites work within a framework of reusable components that help to make customization easier, extend system functionality for specific requirements and lower implementation cost for clients.
AscenTel™ Insurance Suite
- Automated Quotes
- Account Information
- Alerts and Notifications
- Claim Reporting
- Claim Status
- Agent Locator
- Insurance Agent/ Adjuster Application
- Employee Information
Insurance Application Suite Summary
AscenTel™ Version 1.0
AscenTel™ Insurance Suite
Automated Quotes: Customers can call to receive a quote for auto, life or home insurance. AscenTel™ can ask callers the relevant questions to prepare and send the automated quote.
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Account Information: Customers have the automated access to their accounts to check their account information, update the account and for transactions such as bill payment.
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Alerts and Notifications: AscenTel™ can make an automated outbound call to remind customers of the expiration and renewal dates, claim status and payment follow-up.
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Claim Reporting: AscenTel™ enables customers to file a claim from any phone, anywhere at any time, providing a friendly end-user experience, eliminate hold time & reduce costs significantly.
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Claim Status: Customers can “speak” their long alphanumeric claim numbers to check the status of the pending claims through AscenTel™.
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Agent Locator: Callers are provided automated access to locate the nearest insurance agent by speaking the zip code, cities or states, again at any time, from any phone and from any where.
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Insurance Agent/ Adjuster Application: This application allows agents and adjusters to interact with the branch/head offices to conduct transactions such as, reporting a new policy or a claim and ascertain claim status. The adjuster can call from the insured site to check the claim coverage, deductible and claim qualification.
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Employee Information: Corporate employees and field staff are provided automated access to enterprise databases to learn about employee benefits, human resource information, and check calendars, emails and voicemails.
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Other AscenTel™ Application Suites
- Healthcare
- Energy and Utility
- Manufacturing/Retail
Corporate Headquarters
Ascent Computing Group Inc.
199 Main Street, Suite 314
White Plains, NY 10601
Phone 914-997-8500
Fax 914-686-4666
Email: solutions@ascent-inc.com
Web: www.ascent-inc.com
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