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AscenTel™ Voice Application Suite for Healthcare
Ascent Computing Group combines its seven-year track record of developing and delivering business applications with its expertise in speech applications to enable the Healthcare industry to deliver enterprise and Internet data to customers and mobile employees simply by using voice.
Ascent’s AscenTel™ voice application server and a Healthcare Suite of speech enabled applications provide patients, doctors, pharmaceutical companies, druggist, hospitals and insurance providers the means to improve customer satisfaction and staff efficiency while significantly reducing costs.
Other application suites in addition to Healthcare are Energy, Financial/Insurance and Manufacturing/Retail. All AscenTel™ voice application suites work within a framework of reusable components that help to make customization easier, extend system functionality for specific requirements and lower implementation cost for clients.
The AscenTel™ Healthcare suite of voice applications is designed to be compliant with HIPAA security, privacy and EDI specifications.
AscenTel™ Healthcare Suite
- Incoming call management
- Name directory call forwarding
- Appointment scheduling and confirmation
- Event calendar
- Prescription refill
- Bill payment processing
- Clinical trial recruitment
- Document fulfillment
- Follow up communication
- Outbound calling alerts
- Materials management RFQ’s
- Provider locator service
- Health topics
Future Release
- Triage for critical care
- Physician referral service
HealthCare Application Suite Summary
AscenTel™ Version 1.0
Incoming call management: As incoming calls are received AscenTel™ serves as a first point of contact for responding to calls or routing them to appropriate destinations, thus reducing the administrative call burden on skilled staff. AscenTel™ can manage calls that pile up when your staff can't answer thus reducing hold time length, managing variable call volume, or easing the burden of third shift staffing and supervision. Unlike traditional IVR systems, AscenTel™ can handle more complex calls and can dramatically increase caller satisfaction.
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Name directory call forwarding: AscenTel™ can match the caller’s voice request to department lists as well as patient admissions records from hospital databases and then direct the call to the correct destination thus freeing operators from routine call transfers.
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Appointment scheduling and confirmation: AscenTel™ can automatically call patients to confirm appointments. AscenTel™ central scheduling applications enable staff to reference and update a central calendar via the telephone.
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Event calendar: Customers may access AscenTel™ and sign up for classes, events, and screenings. Dialogs guide the caller through the registration process and capture data for confirmation.
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Prescription refill: AscenTel™ enables automation of prescription refill requests. Callers authenticate with spoken or digitally entered pins and prescription numbers. Data is captured and validated and then forwarded to pharmacies via document transfer or outbound calling alert by AscenTel™.
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Bill payment processing: AscenTel™ can simplify bill payment for customers, while reducing late payments. Authenticated callers are able to obtain billing information and schedule payments for hospital and medical bills by voice.
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Clinical trial recruitment: AscenTel™ through directed outbound calling can contact, pre-qualify and screen prospective trial subjects. Such an initial filter weeds out unqualified or less desirable candidates, simplifying the selection process for staff.
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Document Fulfillment: Users can request information and documents with voice commands and receive them via fax, e-mail or traditional shipping, thus saving your staff time and ensuring that clients, prospects, or staff receive needed information in a timely fashion.
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Follow-up communication: Follow-up calls to patients, students, residents or other constituents keeps your organization in tune with customers' satisfaction, and communicates concern for their well being. AscenTel™ enables you to reach any number of customers quickly, without overburdening staff.
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Outbound calling alert: AscenTel™ can contact outpatients and home care patients and provide reminders such as when to take proscribed medicines or physical therapy exercises. Doctors in addition to paging alerts can receive voice alerts that can provide more information and process voice responses.
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Materials management RFQ’s: AscenTel™ provides doctors and staff the ability to request medical surgery supplies via telephone voice dialogs. The convenience of voice dialogs over manual forms or computer screens provides doctors an incentive to process materials requirements sooner. Inventory carrying costs for expensive items such as implants and other specialized medical supplies are dramatically reduced.
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Provider locator service: For callers needing to identify the closest authorized healthcare provider, AscenTel™ can access provider data that search by zip code or other variable to find an answer fast. The caller receives information such as directions, registration and parking.
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Health topics: Callers wishing information about a variety of health topics can get responses by telephone. Dialogs guide the caller from broad categories such as those listed below to specific health sub-topics.
- Adolescents & Teens
- Environmental Health
- Foodborne Illnesses
- Infants & Children
- Injuries
- Men's Health
- Occupational Health
- Older Adult Health
- Traveler's Health
- Women's Health
Callers may hear recorded responses as well as request a specific document fulfillment service such as fax or email or mail for additional materials.
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AscenTel™ – Future Release
Ascent’s next generation of AscenTel™ speech applications will handle more complex requirements using natural language and mixed initiative dialogs.
Triage for critical care: AscenTel™ will be the first point of contact for medical institutions, or other organizations that provide critical service. AscenTel™ will qualify patient or other caller needs, capture information, and redirect calls that require more in-depth support to the appropriate staff. Such screening lets triage nurses; doctors or other professionals focus on issues that require their skills by reducing their role in routine calls. Automatic call transfer allows highly critical emergencies to pass through to live operators by voice command or DTMF input. This ensures that patients or other callers in critical situations get a quick response when they need it.
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Physician referral service: For customers needing assistance in choosing a physician, AscenTel™ will provide responses to a variety of caller request. Callers may inquire and receive information such as the following:
- What are the doctor's sub-specialties?
- What is the doctor's background: age, training, number of years in practice, etc.?
- Where is the doctor's office located and what are the office hours?
- Can the doctor's office provide me with an estimate of fees?
- Is the doctor board certified?
- Does the doctor accept Medicare assignment?
- Can the doctor see me within 48 hours if necessary?
- What languages does the doctor speak?
- Does the doctor's office file insurance claims?
AscenTel™ will make several suggestions based upon the caller’s specific interests and then if requested can connect the caller with the physician's office.
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Other AscenTel™ Application Suites
- Energy
- Financial/Insurance
- Manufacturing/Retail
Corporate Headquarters
Ascent Computing Group Inc.
199 Main Street, Suite 314
White Plains, NY 10601
Phone 914-997-8500
Fax 914-686-4666
Email: solutions@ascent-inc.com
Web: www.ascent-inc.com
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