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AscenTel™ Voice Application Suite for the Banking Industry
Ascent Computing Group combines its seven-year track record of developing and delivering business applications with its expertise in speech applications to enable the Banking industry to deliver enterprise and Internet data to customers and mobile employees simply by using voice.
Ascent’s AscenTel™ voice application server and the Banking Suite of speech enabled applications provide consumers and businesses the means to improve customer satisfaction and staff efficiency while significantly reducing costs. Also, the enhanced natural language user interface provided with
AscenTel™, extends to the industry the opportunity to reduce costly agent time and improve bottom line.
Other application suites in addition to Banking are Energy & Utility, Healthcare, Insurance and Manufacturing/Retail. All AscenTel™ voice application suites work within a framework of reusable components that help to make customization easier, extend system functionality for specific requirements and lower implementation costs.
AscenTel™ Banking Suite
- Basic Account Services
- Basic Investment Services
- Portfolio on Phone
- Cash and Credit Card Services
- Mortgage Center Application
- Retirement Accounts and 401(K)
- Life Insurance Application
- Alerts and Notifications
- ATM/Branch Locator
- Employee Information
Banking Suite Summary
AscenTel™ Version 1.0
Basic Account Services: Consumers can open the checking, savings, joint, margin or money market accounts from any phone, any time, anywhere. Callers can also check the balances, transfer funds, pay bills by speaking with this automated application. This provides extended hours customer service with substantial reduction in cost.
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Basic Investment Services: Customers can call 24/7 to buy-sell stocks, bonds, mutual funds, IPOs and to open certificate of deposit accounts through
AscenTel™.
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Portfolio on Phone: AscenTel™ can provide customers, uniquely personalized voice activated portfolio. Customers have all time-automated access to their portfolio.
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Cash and Credit Card Services: AscenTel™ gives customers the flexibility of instant access to the ATM and credit card accounts. Callers can check the credit balance, payment due dates and pay the bills via phone.
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Mortgage Center Application: AscenTel™ can handle the customer calls to facilitate the process of applying for the home loan. The Mortgage application can be filled and completed via any phone from anywhere.
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Retirement Accounts and 401(K): Callers have the ability to open educational, rollover, traditional and Roth IRA. AscenTel™ just makes it easier to manage your 401(k) account. Available 24 hours, 7 days a week.
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Life Insurance Application: AscenTel™ can, automatically send life insurance quote after callers answer the simple questions over the phone.
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Alerts and Notifications: AscenTel™ can make an automated outbound call to send alerts to the customers about stock prices, change in portfolio or breaking financial news. Such personalized services can be strategic marketing tools to differentiate services from your competitors.
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ATM/Branch Locator: Callers are provided automated access to locate the nearest ATM or Branch location by speaking the zip code, cities or states, again at any time, from any phone and from anywhere.
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Employee Information: Corporate employees and field staff are provided automated access to enterprise databases to learn about employee benefits, human resource information, and check calendars, emails and voicemails.
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Other AscenTel™ Application Suites
- Healthcare
- Energy/Utility
- Manufacturing/Retail
Corporate Headquarters
Ascent Computing Group Inc.
199 Main Street, Suite 314
White Plains, NY 10601
Phone 914-997-8500
Fax 914-686-4666
Email:
solutions@ascent-inc.com
Web: www.ascent-inc.com
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