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AscenTel™ Voice Application Suite for Energy Industry
Ascent Computing Group combines its seven-year track record of developing and delivering business applications with its expertise in speech applications to enable the Energy and Utility industry to deliver enterprise and Internet data to customers and mobile employees simply by using voice.
Ascent’s AscenTel™ voice application server and a Energy & Utility Suite of speech enabled applications provide consumers and businesses the means to improve customer satisfaction and staff efficiency while significantly reducing costs. With enhanced natural language user interface provided with AscenTel™, users are more than happy to access the application reducing costly agent time.
Other application suites in addition to Energy & Utility are Healthcare, Financial/Insurance and Manufacturing/Retail. All AscenTel™ voice application suites work within a framework of reusable components that help to make customization easier, extend system functionality for specific requirements and lower implementation cost for clients.
AscenTel™ Energy Suite
- Account Information
- Outage Claim Report
- Complaint Book
- Energy Service Application
- Customer News and Safety
- Electric Retail Choice
- Field Staff Application
- Vendor and Contractor Application
Energy Application Suite Summary
AscenTel™ Version 1.0
AscenTel™ Energy Suite
Account Information:AscenTel™ can enable authenticated customers to have access to their account information from anywhere, anytime and any phone. Callers can check account balances, meter reading of current usage of gas and electricity and pay bills over the phone by simply using natural English.
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Outage Claim Report: AscenTel™ can simplify the process to report Power Outage Claim. Customers can report outage from anywhere, anytime and any phone by using simple voice commands. The system can also generate a confirmation number for the complaint and give it to the user to recheck the status later if the problem is not resolved within a specified time.
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Complaint Book: AscenTel™ can record from consumers complaints and suggestions related to electricity and gas service from any where, anytime and any phone.
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Energy Savings Application: AscenTel™ can help consumers save energy by giving tips on efficient use of energy to better manage the energy costs. Also AscenTel™ can keep customers updated with the current important news in the energy industry and educate customers with family safety measures.
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Electrical Retail Choice: AscenTel™ can give consumers the choice to choose their electricity and gas supply companies. Consumers can select and enroll with the Energy and Gas supplying companies from a list made available by AscenTel™ based on various criteria as requested by the user.
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Field Staff Application: AscenTel™ enables Field Technicians to access customer account, update availability status, check appointment schedule from any where, any phone simply by calling in the field staff application.
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Vendor and Contractor Application: AscenTel™, on voice command allows vendors and contractors to check status of Purchase Orders, pending invoices for payments, shipping information, direction to the shipping locations etc from anywhere, any time and any phone.
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Other AscenTel™ Application Suites
- Healthcare
- Financial/Insurance
- Manufacturing/Retail
Corporate Headquarters
Ascent Computing Group Inc.
199 Main Street, Suite 314
White Plains, NY 10601
Phone 914-997-8500
Fax 914-686-4666
Email: solutions@ascent-inc.com
Web: www.ascent-inc.com
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