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White Plains, NY - (Business Wire) - March 11, 2003 -
Ascent Computing Group, a leading provider of voice application platform software and business IT solutions and services, today announced a customer win with Mindscape Information Technology ('Mindscape'), a leading provider of banking and finance solutions based in Dubai, United Arab Emirates (UAE).
Mindscape currently supports all the IT needs of Mashreqbank, the largest private bank in the U.A.E, including a state-of-the-art fully automated customer call center with more than 100 agent positions serving Mashreqbank's retail and corporate customers.
Under the terms of the agreement, Mindscape and Ascent have jointly developed and redistributed Interactive Voice Response (IVR) solutions for Mashreqbank, based on Ascent's open standards-based AscenTel™ voice application platform. The voice recognition service is available to Mashreqbank's customers in both English and Arabic, and is initially available for managing a wide variety of credit cards functions. "With this partnership, Mindscape has the ability to offer cost effective VoiceXML-based IVR solutions," said Sunil Nikhar, President and CEO of Ascent Computing Group. "In addition, the agreement will also provide Ascent with the opportunity to tap into and leverage Mindscape's relationships with other enterprises in the GCC and Middle East region."
"Simply, it takes away the need to repeatedly punch menu numbers on the telephone and makes the telebanking experience quicker and a lot more natural and enjoyable," said Steven Pinto, Head of Retail Banking Group, Mashreqbank. "The service has initially been launched on the Credit Cards telebanking line and will be extended across all Mashreqbank telephone banking services shortly," Pinto added.
"Ascent's AscenTel™ Voice Platform was selected because it is best-of-breed and uses the latest Voice XML technologies for ease and reliability, and it is a fully integrated system with unique features that provide streamlined application development and a robust high performance runtime environment," said Mohamed Fouz, CEO of Mindscape.
Mashreqbank's Voice Recognition Banking is available now on
Mashreqbank's toll-free phone number: (+971) 800-4010.
About Ascent Computing Group
(www.ascent-inc.com)
Ascent Computing Group is the leading provider of both voice-based business application software and consulting services. Voice is the simplest way to interact with enterprise data anytime, anyplace from any phone. Ascent uniquely voice-enables all business applications running under any operating system with Voice XML enhanced with natural language processing.
Headquartered in White Plains, New York, Ascent has been developing and deploying business solutions for world-class companies since 1994 and has the distinction of being designated as an Inc. 500 and Fast 500 Company.
About Mashreqbank (www.mashreqbank.com)
Founded in 1967, Mashreqbank is one of the largest private sector banks in the GCC with total assets of $6.44 billion (2002). As well as being a leading retail bank, it also ranks among the most active in corporate banking, treasury, investment and correspondent banking.
About Mindscape (www.mindscapeit.com)
Mindscape is an advanced management technology firm specializing in financial institutions. With a team of more than 100 dedicated professionals, Mindscape possesses vast business as well as technical knowledge of the banking industry. Over the past twenty years, it has emerged as a specialist in the development and application of advanced technology, providing comprehensive and innovative solutions for the financial services and especially the banking sector. Mindscape is headquartered in Dubai.
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